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End-to-end P&C claims platform

Every claim, FNOL to closure, in one system of record.

Waypoint Claims runs the full claims lifecycle for carriers, TPAs, and independent adjusting firms — intake, reserves, diary, compliance, payments, and reporting, on one multi-tenant platform with a complete audit trail.

The claim file

The whole claim, on one screen.

Loss facts, reserves, payments, diary, documents, and correspondence all live on the same record — so adjusters stop hunting across systems and every action is captured in one audit trail.

  • Everything in contextCoverage, exposures, and financials sit beside the notes and documents that drive them.
  • Correspondence built inLetters, two-way email, and claimant messaging — sent and tracked from the file.
  • Audit-ready by defaultEvery edit is timestamped and attributed, from first notice to closure.
CLM-48291-0401-26 · Wind / Hail OPEN LossReservesPaymentsDiaryDocsEmailQA Indemnity Reserve $42,500 Expense Reserve $6,800 Total Incurred $49,300 Reserve history Open diary Audit · last update by R. Miller · 2 min ago 15 tabs
Operations & workflow

Run the whole book, not just the file.

From first notice through closure, Waypoint moves volume — routing work to the right adjuster, keeping every jurisdiction’s clock, and screening every payment.

01
Intake & assignment at scaleFirst-party, third-party, and workers’ comp FNOL with triage, routing rules, and CAT-mode surge handling.
FNOL · Queue · CAT Mode · Call Center
02
Compliance that keeps itselfStatutory deadlines and SLAs tracked by jurisdiction, with dashboards that surface what’s at risk.
SLA · Prompt-Pay · Adjuster Performance
03
Controls before money movesOFAC screening, SIU referral, subrogation, and vendor management built into the flow.
OFAC · SIU · Subrogation · ISO · Bordereaux
FNOLSLAOFACSIUSUBROCAT CLAIM DESK
Waypoint Platform Org A Org B Org C Client / Tenant Client / Tenant RLSisolated
Administrator portal

One platform. Many firms. Walled apart.

Run multiple organizations and clients from a single deployment — each tenant’s data isolated, each branded as their own, each staffed and licensed independently.

  • Tenant isolation by designStrict separation between orgs and clients, enforced at the data layer.
  • Roster, licenses & deploymentManage staff, track adjuster licenses, and route work automatically.
White-label brandingPermission grantsAuto-assignmentTenant switchingCarrier connections
Customer portal

Keep the claimant in the loop, safely.

Policyholders follow their claim, send what’s needed, and reach the team — through a secure link, with no account to manage and nothing internal exposed.

Secure link accessNo password to create or forget; scoped to one claim.
Real-time statusA plain-language view of where things stand.
Upload anythingPhotos and documents land on the adjuster’s file.
Two-way, PII-safeMessaging and email with automatic PII screening.
Your claim CLM-48291-0401-26 UPLOADS ++

Built for the people who close claims.

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