From first notice to closed file — AI-assisted intake, coverage intelligence, and audit-defensible handling on one platform your whole operation signs into.
Every capability ships behind a per-organization switch. Turn on what your book needs — nothing you don't.
AI reads inbound loss reports and drafts the file; a guided wizard walks callers through; bulk upload and email intake feed the same reviewed pipeline. A human promotes — always.
State licensing, capacity, and complexity-weighted workload decide who gets the file — or the queue holds it for your managers. Your call, per organization.
Loss dates, coverages, and limits verified against your own policy book at the moment the claim is born — advisory flags on the file, never silent blocks.
Matter management with frozen-at-close walls, SIU referral workflow with identity-gated closure, and claim-close guards that keep open investigations open.
Approval ladders, payee verification with org-chosen modes, recoveries and credits on their own lane — exact decimal math on every cent.
Signed webhooks, revocable partner API keys, and a curated app marketplace — your systems stay in step while your data stays behind the wall.
Every AI signal on a Waypoint file carries its evidence in words, and a human owns every consequential act.
Deterministic rules your organization tunes — attorney representation, catastrophic-injury language, limit proximity — flag likely-severe claims from minute one, with the reasons spelled out.
Files sort into standard, elevated, and complex at creation, driving routing and workload weighting downstream.
Per-organization predictive models with confidence bands and a promotion ceremony — the model refines, it never decides.
Your KPIs beside published industry figures and an anonymized fleet baseline — aggregates only, minimum five organizations behind every number.
Waypoint is built for the day a regulator, an auditor, or opposing counsel asks "show me."
Bring one line of business. We'll show you intake to close — with your rules, your entitlements, your walls.